Legal

Withdrawal and refunds

Version 1.0 · Last updated 19 September 2026

The short version

You have 14 days after a purchase to withdraw from it, without giving a reason. Use the button below; no login needed.
You pay only for what you already used. We refund the rest within 14 days, to the payment method you used.
Cancelling a subscription is something else: it stops the next renewal. You do that in the extension under “Manage subscription”.

1. Withdraw online

This is the online withdrawal function for purchases from Peil. It is available at all times. After you confirm, we email you an acknowledgement of receipt straight away, with what you sent and the date and time.

Prefer another way? Any clear statement works: email [contact email], write to the address in section 2, or use the model form in section 5.

2. Your right of withdrawal

If you buy as a consumer, you have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day of the conclusion of the contract, which is the day you paid for a subscription or a credit pack. It applies once per purchase; a renewal of a subscription does not start a new period.

To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement, for example a letter or an email. You can use the model withdrawal form in section 5, but you do not have to.

Business: [legal name]
Address: [address]
Email: [contact email]
Phone: [phone number]

You can also exercise your right of withdrawal online, with the function in section 1 of this page. If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal on a durable medium (by email), including its content and the date and time of its submission, without undue delay.

To meet the deadline, it is enough to send your statement before the withdrawal period has expired.

3. What happens when you withdraw

We reimburse the payments we received from you without undue delay, and in any event no later than 14 days from the day on which you informed us of your withdrawal. We use the same means of payment you used for the purchase, and you pay no fees for the reimbursement. We stop the subscription so that it does not renew.

At checkout you asked us to begin the service during the withdrawal period. You therefore pay us an amount in proportion to what has been provided until you told us of your withdrawal, compared with the full contract. The next section shows how we work that out.

You lose the right of withdrawal once the service has been fully performed, if performance began at your express request and you acknowledged that you would lose the right in that case. In practice this only concerns a credit pack of which every credit has been used.

4. How we calculate the amount

Subscription. By time. You pay for the days from your purchase up to and including the day you withdraw, out of the days in the period you paid for. Example: you withdraw from a yearly plan on day 10. You pay 10/365 of the price, under 3%, and get the rest back. On a monthly plan, day 10 of a 30-day month means you pay one third.
Credit pack. By credits. You pay for the credits you used out of the pack; we refund the unused ones and remove them from your balance. Subscription credits are used before pack credits, so a pack bought on top of a subscription is often still untouched.
Free trial credits cost nothing, so there is nothing to refund.

5. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: [legal name], [address], [contact email]

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service:

Ordered on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

6. Cancelling a subscription

Cancelling stops future renewals; it is not a withdrawal and does not refund the running period. Open the extension’s Settings, choose “Manage subscription” and cancel in the Stripe customer portal, or email us. A monthly plan then ends at the end of the paid month. A yearly plan ends at the end of its first year; after it has renewed, consumers can cancel with effect within one month and get back the unused part of the year. The details are in section 6 of the terms.

7. Refunds in other cases

Charged twice or by mistake. Email us; we refund the wrong charge in full.
Peil does not work as described. You have a legal guarantee: we fix it, or you get a price reduction or a refund. See section 8 of the terms.
We change or stop Peil. See sections 9 and 13 of the terms for the refunds that apply.
A read failed. The credits return to your balance automatically.
Outside these cases and the 14-day period we do not refund a period that has started or credits that have been used. If you think your case is different, ask; a person reads every email.

The right of withdrawal is a consumer right. If you buy for a business or profession, sections 6 and 7 apply to you, the 14-day withdrawal does not. Where the law of your country gives you stronger rights than this page, those rights apply.